We, 6 DIMENSIONS Inc. (“6dimensions.ca”, “6dwebsitebuilder.com”, “6dmarketing.com”, “6dbusiness.com”, “we”, “us” or “our”) via this privacy policy wish to hereby inform our users and visitors of our websites as to the purpose, type and extent of the processing of personal information. Our websites and services are constantly being revised and improved.

By using any of our services, you confirm you have agreed to the Terms and Conditions and read and understood this Privacy Policy as well as the Cookie Policy.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our websites.

 What personal information do we collect from the people that visit our websites?

 When registering on our websites, as appropriate, you will be asked to enter your name, email address and password in order to complete your registration. When submitting for paid services with 6 DIMENSIONS, you will be asked to provide name, company name (optional), vat id(optional), company id(optional), address and card info. The information is used to verify your location, verify credit card authenticity, and issue the correct documentation regarding your payment. We DO NOT store credit card information with us, only the 4 digits of the card will be provided to us by the payment processor. We store all the other information on our secure servers until termination of services when we destroy any sensible information.

The email address shall be used to send notifications regarding our websites to the user. These notifications include for example login data, information, announcements etc… Users always have the option to unsubscribe from the newsletter and the individual module notifications.

Information you share with us in connection with surveys, contests or promotions.

When you use our services, we collect analytical information regarding your and your customer’s usage of the website. This includes: IP addresses, preferences, web pages you visited prior to coming to our or our Users’ sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services and our Users’ sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).

Additional information that you submit to us directly or through Third Party Services if you use a Third-Party Service to create an Account (based on your privacy settings with such Third Party Service).

 When do we collect information?

 We collect information from you when you register on our site, place an order, subscribe to our newsletter, fill out a form, or enter information on our site. We collect information automatically when you use our Services or Users’ sites (including via technologies like cookies).

We receive information from Third Party Services (like from our payment processor when submitting a payment, via our live chat software, etc.)

 How do we use your information?

 We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer our site and for internal operations, including troubleshooting.
• To improve our services by analyzing the behavior in the platform and websites and provide a better user experience. We usually do this based on anonymous, pseudonymized, or aggregated information that does not focus on you individually.
• To send periodic emails products and services that might interest you and improve your overall experience with the platform.
• To follow up with them after correspondence (live chat, email, or phone inquiries)
• To ensure the security and integrity of our Services.
• As part of our efforts to keep our website safe and secure and to monitor actual or suspected fraudulent activity.
• Carry out retargeting advertising.
• To comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts, and law enforcement requests.

When connecting Google Calendar application to an operator in your Booking & Appointments section in the CRM, you agree with us being able to add and remove events from your selected calendar upon setup.

We also host and process User Content for our Users. Our Users tell us what to do with User Content, and we follow their instructions. This Privacy Policy does not describe what we do with User Content on our Users’ instructions (i.e., as their processor). If you are an End User of one of our User’s sites and want to know how a User handles your information, you should check its privacy policy. If you want to know about what we do for our own purposes, read on.

If you are a User, see our Data Processing Addendum learn more about how we process User Content on your instructions or with your permission.

 How do we protect your information?

 Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

 We believe in the complete security of your data and for that reason, we use the services of one of the leading cloud server providers – Amazon. All the data is being stored on secured, GDPR compliant Amazon Cloud Servers in The United States. To learn more on the Data Protection Addendum from Amazon, please review this PDF file – https://d1.awsstatic.com/legal/aws-gdpr/AWS_GDPR_DPA.pdf

Data Security Program

At 6 DIMENSIONS, we are committed to safeguarding the privacy and security of your personal information. We have implemented a comprehensive data security program in accordance with the New York Stop Hacks and Improve Electronic Data Security (SHIELD) Act to ensure the protection of your data. Our program includes a range of administrative, physical, and technical safeguards designed to mitigate risks and maintain the confidentiality, integrity, and availability of your information.

Administrative Safeguards:

We have designated a dedicated team responsible for overseeing our security program, including risk assessment processes and employee security education.

Regular risk assessments are conducted to identify vulnerabilities and threats to your data, allowing us to prioritize and address potential risks effectively.

Our employees undergo continuous security training to ensure they understand their roles in maintaining data security and are aware of best practices and policies.

Physical Safeguards:

Intrusion detection systems and intrusion prevention systems are in place to monitor network traffic for any unauthorized access or malicious activity.

We restrict access to sensitive areas to authorized personnel only, using various access controls such as access cards and biometric authentication.

We adhere to proper protocols for the secure disposal of confidential information, including physical documents and digital storage media.

Technical Safeguards:

Our network and software security are reinforced through the use of firewalls, up-to-date antivirus software, and regular security patching.

Key control maintenance and monitoring procedures are implemented to manage cryptographic keys and certificates.

Multi-Factor Authentication (MFA) is enforced to add an extra layer of protection to user accounts, and data is encrypted both in transit and at rest.

Our data security program is subject to regular audits and assessments to ensure its effectiveness and compliance with the SHIELD Act. We are dedicated to the continuous improvement of our security practices, staying vigilant against emerging threats and changes in technology.

In the event of a data breach, we have a well-defined incident response plan in place to minimize the impact and notify affected parties promptly, as required by the SHIELD Act.

If you have any questions or concerns about our data security program or your personal information, please don’t hesitate to contact our Data Protection Officer.

 How do we share your information?

The data of our website users shall not be sold to third parties. We shall not share or pass on any personal information without your explicit consent, unless:

• We are legally obligated to do so
• To fulfill contractual services for users of 6 DIMENSIONS and/or to enforce the rights and obligations outlined in these terms of use and the corresponding contractual relationship related to 6 DIMENSIONS. 

In order to perform the 6 DIMENSIONS service, it may be necessary for us to employ the use of third-party services. In that case, data may be shared with the list of companies in Annex A

 Your Rights

You can access, update, change or delete personal information (or that of your End Users) either directly in your Account or by contacting us at our contact page to request the required changes. You can exercise your other rights (including deleting your Account) by contacting us at the same email address. You can request all the collected data by filling the Data Request Form here

 You have the right not to receive marketing materials via email by changing that preferences in your Account Settings.

Please note that, for technical reasons, there can be a delay in deleting your personal information from our systems when you ask us to remove it. We also will retain personal Information in order to comply with the law, protect our and others’ rights, resolve disputes, or enforce our legal terms or policies, to the extent permitted under applicable law.

The content on your website

 All information that you put on your website can generally be viewed by other internet users. Therefore, we naturally encourage you to be careful and responsible for any personal information and confidential data you publish on your website. Please keep in mind that password-protected areas do not offer absolute protection against unauthorized access: the same applies to any files that are uploaded to password-protected websites as they can still be accessed via direct links.

 As Users may have a seasonal site or come back to us after an Account becomes inactive, we don’t immediately delete your personal information when your trial expires, or you cancel all Paid Services. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back.

 You may delete your account by going to your Account Settings and clicking on Delete Account. Please note that the full deletion of an account might take up to 90 days from all our systems.

Administrative access to your 6 DIMENSIONS website

Please be aware that 6 DIMENSIONS team members are also authorized in specific situations to access the administrative section of your website when fulfilling customer service requests and tracking errors. This necessarily grants them the possibility to view all parts of your site, including all password-protected areas.

 We use cookies to:

• Authenticate you – cookies help us to verify your account and to automatically log you into your website from the same browser.
• Understand and save user’s preferences for future visits
• Keep track of advertisements
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.

 Third-Party Services may use cookies to help you sign into their services from our Services. Any such third-party cookie usage is governed by the policy of the third party placing the cookie.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. To learn more about us and the cookies, please go to our Cookie Policy.

Third-party services

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

To see all the services that we use, scroll down to Annex A.

 End Users’ personal information

 Our customers who have created a site using our services are responsible for what they do with the personal information they collect, directly or through our websites, about their End Users. This section is directed to such customers.

1. Your relationship with End Users

If you’re one of our Users, you will collect personal information about your End Users. For example, during checkout, you may ask your End Users to provide their name, address, email address, and payment information so that you can complete their orders. You may also use cookies and similar technologies to analyze usage and other trends.

You’re solely responsible for complying with any laws and regulations that apply to your collection and use of your End Users’ information, including personal information you collect about them from us or using our websites functionality or cookies or similar technologies. To learn more on how to make your website GDPR compliant you can check our blog post –

You must publish your own privacy and cookie policy and comply with them.

We’re not liable for your relationship with your End Users or how you collect and use personal information about them (even if you collect it from us or using our websites functionality or cookies or similar technologies) and we won’t provide you with any legal advice regarding such matters.

1. End-User payment information

Your End Users’ payment information may be processed via third party eCommerce Payment Processors with which you integrate your Account, in accordance with such eCommerce Payment Processors’ terms and policies. We transmit your End Users’ complete payment information when they initially provide or update it only so that we can pass it along to the eCommerce Payment Processors you agree to use. We don’t collect or store your End Users’ payment information.

Accessibility Statement

6 DIMENSIONS is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Measures to Support Accessibility

We are dedicated to making our website accessible to individuals with disabilities, and we strive to provide an inclusive and barrier-free environment. To ensure accessibility, we are taking the following actions:

1. Accessibility Standards: We are working to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are recognized as the international standard for web accessibility.
2. Ongoing Review: We regularly review our website to identify and address any accessibility issues. This includes both the design and content aspects of our site.
3. User Feedback: We welcome feedback from users regarding accessibility concerns. If you encounter any accessibility barriers on our website or have suggestions for improvement, please let us know using the contact information below.

If you experience any difficulty accessing or navigating our website or have any accessibility-related questions or concerns, please feel free to contact us. Our dedicated accessibility team will be happy to assist you:

Please provide specific details about the issue you encountered, including the web page’s URL and any assistive technology you were using, to help us address the problem effectively.

Accessibility is an Ongoing Effort

We are committed to ensuring that our website and digital content are accessible to everyone, including individuals with disabilities. While we strive to maintain accessibility, it is an ongoing process, and we are continuously working to improve. Your feedback is essential in helping us achieve our accessibility goals.

Updates to this Privacy Policy

We’ll update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we’ll update the “Effective Date” at the top of the Privacy Policy and post it on our sites. If we make material changes to it or the ways we process personal information, we’ll notify you (by, for example, prominently posting a notice of the changes on our sites before they take effect or directly sending you a notification).

We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. This will help ensure you better understand your relationship with us, including the ways we process your personal information.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

6 DIMENSIONS Inc.

120 East Beaver Creek Rd
Richmond Hill
ON L4B 4V1

Annex A

Amazon Web Services (AWS)

https://aws.amazon.com/privacy/

Some of our website’s infrastructure is hosted on AWS virtual servers. Our system emails are sent through Amazon SES.

Google Analytics

https://policies.google.com/privacy

Analytics of how users are using our website

Google Calendar

https://policies.google.com/privacy

Create or delete events via the booking functionality

Facebook

https://www.facebook.com/privacy/explanation

Facebook is used for re-targeting of customers

Braintree

https://www.braintreepayments.com/legal/braintree-privacy-policy

Used for payments on all plans or payment forms

Intercom

https://www.intercom.com/terms-and-policies#privacy

To provide live chat support and notify for product updates

ConvertFox

https://convertfox.com/privacy

To provide live chat support and notify for product updates

ZohoMail

https://www.zoho.eu/privacy.html

Used for email correspondence

FreshDesk

https://www.freshworks.com/privacy/

For ticketing and support

Mailerlite

https://www.mailerlite.com/privacy-policy

For email marketing and notifications for product updates

Google Adwords

https://policies.google.com/privacy

For PPC campaigns

Calendly

https://calendly.com/pages/privacy

For meetings scheduling