The primary objective of any business is to create and maintain a loyal, profitable customer base. In order to do so, businesses must focus on both new and existing customers. Customer retention is vital to growth.
6 Dimension’s unique approach to customer service enables businesses to engage with customers in a way that provides unmatched personalization, meaningful interactions, and remarkable results.
We empower businesses to succeed in the most competitive industries and we’ve been doing it for over 25 years. The outcomes are measurable and the results speak for themselves.
At 6 Dimensions Marketing, we understand that customer retention is the key to growth for any company. It’s not enough to simply attract new customers. The real key is sustainability — building a product or service that keeps customers coming back again and again. We believe that to create sustainable business practices, companies should focus not only on the customer acquisition process but also on the retention process.
With over 15 years of experience in customer satisfaction and loyalty analysis, 6 Dimensions Marketing provides an analysis and measurement solution that is guaranteed to produce results — so you can see exactly where your business is going right, where it needs improvement, and what actions need to be taken next.
The 6 Dimensions of Customer Satisfaction have been proven to be an effective way to analyze, measure, and predict customer satisfaction and loyalty. The framework has been used by companies in all industries, from small businesses to Fortune 500 companies, for more than 15 years.