Last Modified: June 15, 2022
What personal information do we collect from the people that visit our websites?
When registering on our websites, as appropriate, you will be asked to enter your name, email address and password in order to complete your registration. When submitting for paid services with 6 DIMENSIONS, you will be asked to provide name, company name (optional), vat id(optional), company id(optional), address and card info. The information is used to verify your location, verify credit card authenticity, and issue the correct documentation regarding your payment. We DO NOT store credit card information with us, only the 4 digits of the card will be provided to us by the payment processor. We store all the other information on our secure servers until termination of services when we destroy any sensible information.
The email address shall be used to send notifications regarding our websites to the user. These notifications include for example login data, information, announcements etc… Users always have the option to unsubscribe from the newsletter and the individual module notifications.
Information you share with us in connection with surveys, contests or promotions.
When you use our services, we collect analytical information regarding your and your customer’s usage of the website. This includes: IP addresses, preferences, web pages you visited prior to coming to our or our Users’ sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services and our Users’ sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).
Additional information that you submit to us directly or through Third Party Services if you use a Third-Party Service to create an Account (based on your privacy settings with such Third Party Service).
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, fill out a form, or enter information on our site. We collect information automatically when you use our Services or Users’ sites (including via technologies like cookies).
We receive information from Third Party Services (like from our payment processor when submitting a payment, via our live chat software, etc.)
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
When connecting Google Calendar application to an operator in your Booking & Appointments section in the CRM, you agree with us being able to add and remove events from your selected calendar upon setup.
If you are a User, see our Data Processing Addendum learn more about how we process User Content on your instructions or with your permission.
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
We believe in the complete security of your data and for that reason, we use the services of one of the leading cloud server providers – Amazon. All the data is being stored on secured, GDPR compliant Amazon Cloud Servers in The United States. To learn more on the Data Protection Addendum from Amazon, please review this PDF file – https://d1.awsstatic.com/legal/aws-gdpr/AWS_GDPR_DPA.pdf
Data Security Program
At 6 DIMENSIONS, we are committed to safeguarding the privacy and security of your personal information. We have implemented a comprehensive data security program in accordance with the New York Stop Hacks and Improve Electronic Data Security (SHIELD) Act to ensure the protection of your data. Our program includes a range of administrative, physical, and technical safeguards designed to mitigate risks and maintain the confidentiality, integrity, and availability of your information.
We have designated a dedicated team responsible for overseeing our security program, including risk assessment processes and employee security education.
Regular risk assessments are conducted to identify vulnerabilities and threats to your data, allowing us to prioritize and address potential risks effectively.
Our employees undergo continuous security training to ensure they understand their roles in maintaining data security and are aware of best practices and policies.
Intrusion detection systems and intrusion prevention systems are in place to monitor network traffic for any unauthorized access or malicious activity.
We restrict access to sensitive areas to authorized personnel only, using various access controls such as access cards and biometric authentication.
We adhere to proper protocols for the secure disposal of confidential information, including physical documents and digital storage media.
Our network and software security are reinforced through the use of firewalls, up-to-date antivirus software, and regular security patching.
Key control maintenance and monitoring procedures are implemented to manage cryptographic keys and certificates.
Multi-Factor Authentication (MFA) is enforced to add an extra layer of protection to user accounts, and data is encrypted both in transit and at rest.
Our data security program is subject to regular audits and assessments to ensure its effectiveness and compliance with the SHIELD Act. We are dedicated to the continuous improvement of our security practices, staying vigilant against emerging threats and changes in technology.
In the event of a data breach, we have a well-defined incident response plan in place to minimize the impact and notify affected parties promptly, as required by the SHIELD Act.
If you have any questions or concerns about our data security program or your personal information, please don’t hesitate to contact our Data Protection Officer.
How do we share your information?
The data of our website users shall not be sold to third parties. We shall not share or pass on any personal information without your explicit consent, unless:
In order to perform the 6 DIMENSIONS service, it may be necessary for us to employ the use of third-party services. In that case, data may be shared with the list of companies in Annex A
You can access, update, change or delete personal information (or that of your End Users) either directly in your Account or by contacting us at our contact page to request the required changes. You can exercise your other rights (including deleting your Account) by contacting us at the same email address. You can request all the collected data by filling the Data Request Form here
You have the right not to receive marketing materials via email by changing that preferences in your Account Settings.
Please note that, for technical reasons, there can be a delay in deleting your personal information from our systems when you ask us to remove it. We also will retain personal Information in order to comply with the law, protect our and others’ rights, resolve disputes, or enforce our legal terms or policies, to the extent permitted under applicable law.
The content on your website
All information that you put on your website can generally be viewed by other internet users. Therefore, we naturally encourage you to be careful and responsible for any personal information and confidential data you publish on your website. Please keep in mind that password-protected areas do not offer absolute protection against unauthorized access: the same applies to any files that are uploaded to password-protected websites as they can still be accessed via direct links.
As Users may have a seasonal site or come back to us after an Account becomes inactive, we don’t immediately delete your personal information when your trial expires, or you cancel all Paid Services. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back.
You may delete your account by going to your Account Settings and clicking on Delete Account. Please note that the full deletion of an account might take up to 90 days from all our systems.
Administrative access to your 6 DIMENSIONS website
Please be aware that 6 DIMENSIONS team members are also authorized in specific situations to access the administrative section of your website when fulfilling customer service requests and tracking errors. This necessarily grants them the possibility to view all parts of your site, including all password-protected areas.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
To see all the services that we use, scroll down to Annex A.
End Users’ personal information
Our customers who have created a site using our services are responsible for what they do with the personal information they collect, directly or through our websites, about their End Users. This section is directed to such customers.
You’re solely responsible for complying with any laws and regulations that apply to your collection and use of your End Users’ information, including personal information you collect about them from us or using our websites functionality or cookies or similar technologies. To learn more on how to make your website GDPR compliant you can check our blog post –
We’re not liable for your relationship with your End Users or how you collect and use personal information about them (even if you collect it from us or using our websites functionality or cookies or similar technologies) and we won’t provide you with any legal advice regarding such matters.
Your End Users’ payment information may be processed via third party eCommerce Payment Processors with which you integrate your Account, in accordance with such eCommerce Payment Processors’ terms and policies. We transmit your End Users’ complete payment information when they initially provide or update it only so that we can pass it along to the eCommerce Payment Processors you agree to use. We don’t collect or store your End Users’ payment information.
6 DIMENSIONS is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Measures to Support Accessibility
We are dedicated to making our website accessible to individuals with disabilities, and we strive to provide an inclusive and barrier-free environment. To ensure accessibility, we are taking the following actions:
If you experience any difficulty accessing or navigating our website or have any accessibility-related questions or concerns, please feel free to contact us. Our dedicated accessibility team will be happy to assist you:
Please provide specific details about the issue you encountered, including the web page’s URL and any assistive technology you were using, to help us address the problem effectively.
Accessibility is an Ongoing Effort
We are committed to ensuring that our website and digital content are accessible to everyone, including individuals with disabilities. While we strive to maintain accessibility, it is an ongoing process, and we are continuously working to improve. Your feedback is essential in helping us achieve our accessibility goals.
6 DIMENSIONS Inc.
120 East Beaver Creek Rd
ON L4B 4V1
Amazon Web Services (AWS)
Some of our website’s infrastructure is hosted on AWS virtual servers. Our system emails are sent through Amazon SES.
Analytics of how users are using our website
Create or delete events via the booking functionality
Facebook is used for re-targeting of customers
Used for payments on all plans or payment forms
To provide live chat support and notify for product updates
To provide live chat support and notify for product updates
Used for email correspondence
For ticketing and support
For email marketing and notifications for product updates
For PPC campaigns
For meetings scheduling
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